At Peacock Wealth Management, we view every grievance not as a complaint but as an opportunity to improve — and as a fundamental right of every client. We are committed to addressing all concerns transparently, fairly, and within 30 calendar days. This policy outlines exactly how to raise a grievance, what happens after you do, and how to escalate if you are not satisfied.
Policy Overview
At Peacock Wealth Management, we view every grievance as an opportunity to improve. We are committed to addressing all client concerns transparently, fairly, and within clear resolution timelines. We operate as a professional financial and management consultancy firm and an AMFI-registered Mutual Fund Distributor (ARN: 358407) based in Chennai, Tamil Nadu.
We maintain a robust grievance redressal mechanism in compliance with:
- Consumer Protection Act, 2019 — and rules made thereunder
- Information Technology (Intermediary Guidelines) Rules, 2021 — Rule 3(11)
- AMFI Code of Conduct — as an AMFI-registered Mutual Fund Distributor
- Internal governance standards of Peacock Wealth Management Private Limited (CIN: U70200TN2025PTC183556)
What is a Grievance?
A grievance is any complaint, concern or expression of dissatisfaction by a client regarding the services, conduct or communications of Peacock Wealth Management. A grievance may arise from, but is not limited to, the following:
- Quality, accuracy or appropriateness of investment or financial guidance provided
- Delay, failure or inadequacy in service delivery
- Fee disputes — incorrect billing, charges not agreed in writing, or wrongful denial of refund
- Failure to disclose material conflicts of interest
- Misrepresentation of investment risk, returns or product features
- Breach of confidentiality or data privacy obligations
- Unprofessional, discourteous or unethical conduct by our team
- Failure to comply with applicable regulatory requirements
How to Raise a Grievance
You may submit a grievance through any of the following channels. Please include your full name, contact details, account reference (if applicable), a clear description of the issue, and any supporting documents.
| Channel | Details |
|---|---|
| info@peacock.org.in Subject line format: GRIEVANCE — [Your Name] — [Date] |
|
| 📞 Phone | +91 93639 63411 |
| 🖊 In Writing | Addressed to the Grievance Officer at: Antispot 1st Floor, R.V. Nagar, Block I, Annanagar East, Chennai — Tamil Nadu 600102 |
| 🏛️ AMFI Portal | amfiindia.com Verify our AMFI registration — ARN: 358407 |
| 🛡️ Consumer Helpline | consumerhelpline.gov.in National Consumer Helpline — Government of India |
Resolution Process
All grievances are handled through a structured, documented process designed to ensure fairness, transparency and accountability at every stage.
Resolution Timelines
We are committed to resolving all grievances within the timelines prescribed by applicable law and regulations. The following timelines apply to all grievances received by Peacock Wealth Management.
Escalation Mechanism
If your grievance remains unresolved within 30 calendar days of submission, or if you are not satisfied with our resolution, you may escalate through the following channels:
Grievance Officer
The following officer has been designated as the Grievance Officer for Peacock Wealth Management Private Limited, pursuant to the IT (Intermediary Guidelines) Rules, 2021:
Managing Director · DIN: 11224872
Email: info@peacock.org.in
Phone: +91 93639 63411
Address: Antispot 1st Floor, R.V. Nagar, Block I, Annanagar East, Chennai, Tamil Nadu 600102
| Portal | URL | When to Use |
|---|---|---|
| National Consumer Helpline | consumerhelpline.gov.in | Consumer disputes — available now |
| Consumer Disputes Commission | District / State / National level | Formal consumer complaints under CP Act 2019 |
| AMFI Portal | amfiindia.com | Mutual fund grievances — verify ARN: 358407 |
| IRDAI | irdai.gov.in | Insurance-related grievances |
Our Commitment
At Peacock Wealth Management, every grievance is taken seriously. Our Grievance Officer personally reviews all formal complaints and ensures they are handled with the care, professionalism and urgency they deserve.
- Every grievance is acknowledged within 3 working days with a unique reference number
- Every grievance is investigated impartially and without prejudice, regardless of the nature of the complaint
- All grievance records are maintained for a minimum of 3 years from closure
- We do not penalise, discriminate against or disadvantage any client for raising a grievance in good faith
- We continuously review grievance patterns to improve our services and prevent recurrence
- Our policy is reviewed and updated annually or whenever required by changes in applicable law
Raise Your Concern Here
Use the form below to submit your grievance. You will receive an acknowledgement with a reference number within one business day.
Your grievance has been received. You will receive an acknowledgement with a unique reference number at the email address you provided within 1 business day. We aim to resolve all grievances within 30 calendar days.
Grievance Officer Contact
All grievances and escalations should be addressed to our Grievance Officer. The Grievance Officer is empowered to investigate and resolve all client complaints independently. If unresolved in 30 days, you may escalate to the National Consumer Helpline or Consumer Disputes Commission.
Block I, Annanagar East,
Chennai, Tamil Nadu 600102
Saturday: 8:30AM – 11:00PM IST